Local gamertags get failure to connect to Xbox Live error

I have a Gold account, and can access Xbox live fine.  The kids just have local gamertags, and every time they sign into their profile they get a can't connect to Xbox Live error and are sent to the network connection troubleshooting page.  Is there a way I can stop this from happening?

 

Question Info


Last updated July 4, 2018 Views 0 Applies to:

This was brought up previously a month or so ago by someone who didn't have XBOX Live in their country and was using an offline profile as well, the verdict was that unfortunately you'd have to just keep pressing cancel on the troubleshooting step so they can continue to play offline. This is because you have an online profile on the same console. They haven't stated that they would be fixing this message in the future it's a small annoyance but at the moment it's the only way for your kids to continue playing offline.

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