So is anyone else wondering when Microsoft are going to provide UK customers with the product they advertised. On the Xbox 360, every country has their own exclusive dashboard where they get content tailored to them. Back when Microsoft were trying to sell their Xbox One's, they crammed advertising and promotional videos onto the Xbox 360 dashboard in an attempt to get gamers interested after the abysmal E3 responce. The Videos on the UK dashboard had Yusuf Mehdi exclaiming proundly that Xbox One would revolutionise how we watch TV. Claiming we could port our digital set top boxes through the One and change channels by voice command. Bear in mind that this is on the UK Xbox 360 dashboard & you can still watch them to this day. No where in these videos does anyone say that it won't work in the UK. Why? Because they want to sell the units and are happy to decieve us. In fact prior to the launch of the Xbox One you would have had to search very hard to find any information on what the Xbox One could or couldn't do.
But here's the thing. By placing this video on a dashboard that is tailored to UK gamers and containing a feature that isn't available to all who view it, Microsoft are crossing into the murky waters of violating both the Sales of Goods Act and the Trade Descriptions Act. Everyone who viewed the video and purchased the Xbox One arguably has the right to a full refund.
I put it to Microsoft that they need to fast track whatever updates they have in regards to getting this TV function working because it is exposing a very nasty loophole which is costing them more than they know.
For example. I purchased a standard edition console just after launch for £429. I was surprised to see that the TV function didn't work. Although it wasn't alone because most things didn't work. (loading rings, chat, Kinect............) . Over the next 2/3 months I regularly called Xbox Live's support number to complain about the various issues and general poor Xbox Live service that One gamers had in comparison to 360 gamers. I went back to my 360 and my One became a very expensive dust holder! I decided not to touch it until Titanfall was released as i'd seen that updates were pending to coincide with the next gens flagship title.
When it came close to the launch of Titanfall, game bundles started to appear and I was disgusted to see that the price had been dropped exponentially. £399 for a console, Titanfall & 1 month's Xbox Live Gold. That's a reduction of around £90 by my reckoning. After suffering all the broken aspects of the launch product, Microsofts reward to the customers who purchased their product first is to offer it to others for £90 less.
Here's was my response to Microsoft. I immediately boxed up my console, drove to the retailer I had purchased it from and got a full cash refund. How. Simple. I sited that the product hadn't been sold as advertised and that after giving Microsoft a reasonable amount of time to update the product to full working order I was not prepared to wait any longer and am returning it as damaged goods. Fully within my consumer rights. The retailer returned to product to Microsoft and so they've made a loss on that product.
I used that £429 to purchase a £399 Titanfall edition from another retailer saving myself £54 for a digital edition game and I got back £30 and 1 month's live gold.
It won't stop there. Microsoft are still advertising the amazing TV functions of the Xbox One on the UK dashboard of the Xbox 360 and so if they haven't fixed it by the time The Elder Scrolls Online console bundles are released then i'll do exactly the same again. There's nothing that can be legally done to stop me doing this other than updating the console so that the broken features work and that the TV function works as advertised!!!!
I've fully supported Xbox Live for nine years, been loyal and spent thousands in that time but the poor service and support we've received in the last four months has stretched my loyalty to the franchise to breaking point. And I'm positive I'm not alone. Playstation are smelling blood in the waters of Xbox Live. The evidence being that whilst Microsoft are slashing prices, Sony are doing the reverse.
To finish. The naming of the Xbox One has taken on new meaning for me. Microsoft wanted it to show the console as all in one system. Unfortunately for me it just highlights how it's predecessor was 360 x better. And I think that in the next 12 months people might be more inclined to think that maybe Microsoft should have named it the "Xbox Dreamcast".