Live Subscription

I recently took advantage of the £1 a month deal for Xbox Live. However, at the time i had a prepaid subscription for 1 year, lasting me till this time next year. On my subscription now it says i'm on this £1 a month plan and that it will automatically renew in a years time. Does this mean i'm paying an extra £12 for my live by replacing my current subscription or that it will re-initiate my old subscription when the £1 a month finishes next year.

Any help would be appreciated.

Thanks

 

Question Info


Last updated July 5, 2018 Views 0 Applies to:

you pay the normal price for your region for 1month when your prepaid period expires

 

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[quote user="ngocphi"]

you pay the normal price for your region for 1month when your prepaid period expires[/quote]

It will be the other way around, ngocphi. The pre-paid card subscription will now continue once the new credit/debit card subscription ends. OP, be aware that Automatic renewal is now activated and that you will have to contact the xbox support line if you wish to turn it off.

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But there is no information telling me that they still have my pre paid on file, at the moment it says £1 1 month and automatic renewal is in a year, so surely it should be a year and a month as i have paid for this £1 month.

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Ok! Sign into www.billing.microsoft.com and from here you can select to see what subscriptions are tied to your account. You may see your previous one showing as "Canceled" but this is just how the site details it. If you need further clarification you can always contact the xbox support line. :)

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When looking at my subscriptions it doesn't say that my pre-paid is cancelled, however it's not even there. I'm hoping it just shows current and former subscriptions, not showing pending ones

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no it shows purchases and current subscription

when the current subscription expires the next one applies as it is stackable

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Thanks both of you for your help :)

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