I received email notification that my sub is not renewing because my cc details were wrong. On checking them I can see that they are correct and have not changed from the last time my card was charged.
I bought a key from a reseller and tried to renew it that way. No good, the key would not work.
Looking around online I have found that the problem could be tied to an outstanding balance on my account.
I have tried to contact you guys through your online agents, but on accessing it I get stuck in a loop with your "proofs", that lead me back to the start. So I have given up trying that.
I have looked up your support line but am not overly keen on the idea of paying when all I need is a little help.
Can somebody please look at my account and do what needs to be done, so I can renew my sub with the key I have bought from nzgameshop and continue using your otherwise awesome services.
Thanks very much guys.