Live id for profile is for a different profile ?

Trying to put my dads Gamer tag (klkrs) on another console. His had it 5 years ,always gold and ton of microsoft points for games on demand. The problem is his live id (email address) that on his profile dont work. If you try and recover his profile the live id isnt linked to a profile. I changed his password on his console, that didnt help (but worked). Then i tryed changing his live id to a new hotmail one i made ,it almost worked but a message said something like cant connect at this time. Is his profile dead, as if i delete it you will never get it back ,even though i know his live id and password ?


Any help please.............
 
 
Gamer Tag : klkrs
Email/live id: [mod removed]
 
update: tryed signing in to here with his password and live id ,it tryed making a new account. :(
 

Question Info


Last updated July 4, 2018 Views 2 Applies to:

hey terminator,  did you redownload your dad's gt after making the changes?   that might be the solution    :)

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The live id/email address is for a different profile now. I did try it first after changing his password but the live id /email address wasnt linked to any profile. Iv spent 4 hours+ trying to fix it for him. I did mine before the last update where you need to enter a password for the profile on another console. Truth is 3 profiles have been made with his email address now. I know everyone says you cant but you could few years back. That why i changed mine again. I read if you dont sign into you live ip/passport online it goes dead ,so another user can take it. I heard microsoft was going to fix it. :(

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The thing that needs fixing is his live id .I can see it on his profile [mod removed] But its not. All i can tell him is to delete it and make a new profile. But he loses all his gold and add-ons ,games on demand and live arcade games. Think it the only way to fix it. ?

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So deleting it is the only answer.I dont want him wasting MS points on a profile that dont exist.

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I'd suggest contacting Xbox Support by phone or chat. With proper verification of the account details, you may be able to find out which WLID to use to log in to the account. support.xbox.com/contact-us

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Ok ,i chated with support .Ill have to ring them tomorrow.Hope they can sort this problem.

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