live gold account expired on Xbox but it is active on Xbox.com

Hi, sir

i found my xbox live gold account has been expired. but I buy 12 months in July-3-2015. So, I checked on www.xbox.com

on that web site,it display expired date is 2016/July/3.

i can provide the screenshot if you need.

how to resolve the issue? I buy 12 months, but only around one month gold account expired! What a pity!!

 

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Last updated July 5, 2018 Views 7 Applies to:

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Hi,

I accessed support.xbox.com/contact-us it re-direct to the BBS...

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You would need to contact support. support.xbox.com/contact-us

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