Live connections drops when the landline is in use

Hi everyone,

I have made a reasonable attempt to read through the forums for this problem but can't find anything like it. If I had scrolled right past an obvious solution you are welcome to call me a noob!

When I am connected to Xbox Live my connection will drop any time the landline phone is in use. All of my phone sockets have filters on them and I have no issues using the internet on a PC when the landline phone is in use (the difference being my PC is wired into the router, but the xbox is WiFi).

If anyone has any suggestions I woulld be grateful!

Regards,

Dean

 

Question Info


Last updated July 4, 2018 Views 0 Applies to:

Hey Dean!

Contact your ISP to set up another, separate line. Typically, they do this for free, but double check to make sure of what their terms are for doing so. Each household can, by default wired configurations, have at least two phone lines.

You may want to look into upgrading your services to cable or DSL and configuring your connection via the modem/router :).

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Another line? Upgrading to cable? That's a little bit overkill isn't it? :o)

To the OP do you have cordless phones? If so are any of them close to the router or your Xbox? If they are try to move them away. Also I would look at changing the wireless channel on your router to a different channel if you have cordless phones. Most work at 2.4Ghz which the Xbox always works on (depending on your set-up/adapter etc)

If you don't have cordless phones the issue is elsewhere, please post back

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Thanks Shad0wmanUK!

It had actually ocurred to me since that the cordless phone may be the issue. I have moved it away from the xbox (it was about 30cm away) and now I have no issues. I will also check out the Wirelss Channel settings, just in case I can make further improvements.

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No problem , enjoy :)

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