live account

i purchased a membership and it wont let me play online

 

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Last updated July 4, 2018 Views 0 Applies to:

Can you elaborate on  'it wont let me play online' ?  What are you trying to play?  Are you signed in? Are you seeing an error or status message?

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Hello hellfire,

you will need to clear your system cache

support.xbox.com/.../clear-system-cache

and then re-download your profile from live in order to be recognized as gold.

support.xbox.com/.../profile-move-delete

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