Live account question

Hi. I have a problem. I have had a 360 Live account for 1 year now (Gold). The gamertag profie for this account has no problem--I am evev an ambassador. However, I just got a new lapto for Christmas. When I went to download a game from the app store, it created a new profile for me, even though I told it I already had an xbl account. Now, when I come to the forums, it logs me on as the new gamertag profile. My question is--how do I get the sign-in to accept my original gamertag so that I can do the forum work from my laptop? I know I should know this but for the life of me I am lost. Thanks very much for any help/advice you can give.

 

 

Question Info


Last updated July 5, 2018 Views 0 Applies to:

Hi there,

you can try to move the newly created (or old) account to a new Microsoft Account, like mentioned here: support.xbox.com/.../switch-gamertag-to-different-microsoft-account

That might solve the problem

If that isn´t working please contact Xbox Support via support.xbox.com/contact-us

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how do I do this on my laptop, as this is where the problem is.

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Hi WPAK--Thank you I got my original gamertag back. Now I will sign in again as Doomed User8 and check off that you answered my question. Tanks again.

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There we go--thanks and thanks and many more thanks to you!!  ;)

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