Live Account Hacked

Someone managed to gain controll of my account on Monday and charged 2 lots of 5000 points to it. With the help of xbox support i regained control and changed the password and hotmail account i used for my gamertag. My question is now that i have recovered my gamertag and changed my login details will the person who did this still be able to access my gamertag or did recovering my account stop them from using my account

 

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Last updated July 4, 2018 Views 1 Applies to:

If you've changed the password & WLID and recovered it to your console then the someone will no longer be able to access your account. A GT can only be on one console at any time hence it's no longer on his console.

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Thanks for the answer just needed to be sure now i just have to wait for the two week investigation to finish

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I am in the same boat. I was on xbox downloading a map pack while my fiance and daughter were in the other room and my phone beeps telling me I just made a purchase on xbox live for 4000 points and then 6000. I changed my pw questions etc but now I am waiting to get my money back. Xbox wouldnt let me remove my paypal account so I had to void it on paypals side to stop charges from coming through while I sat on hold waiting to talk to a rep.

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the same thing happened to me recently, how long did it take to recover your account with xboxlive?

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[quote user="I Hate Maori"]

the same thing happened to me recently, how long did it take to recover your account with xboxlive?

[/quote]

 

As long as it takes for you to recover the account back, then change the password once you have.

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How are accounts being hacked? That is kinda scary.

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[quote user="OrdinaryGecko"]

How are accounts being hacked? That is kinda scary.

[/quote]

 

They are not being hacked. People are either giving out their information for "increasing their rank on game" or for "free microsoft points". Alternatively they might be going on phising website which steals your login information.

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