A while ago, Microsoft decided that I wasn't me any more, and stopped me being able to log into my account.
I went to prove that I was me, but the email address that I'd registered with had expired. So I went to the "none of the above options are available to me".
I filled in the form. I submitted it.
I managed to change the password.
It still doesn't believe it's me.
When it was just my MSN account that wouldn't log in, it was annoying. I stopped using MSN because of it.
But now it's on my 360 as well. I can't log in which means I don't have access to my Gold membership, nor my games, nor my trophies....
NOT good at all.
How can I get Microsoft to believe that I am me?
The account I am posting from is my company account which I registered for BizSpark - this is not the account that has the problem, which is my personal account which I had for many years, which is why I've forgotten all the usual information.
Can anyone help? I've tried all the usual forms but they just never clear my account to log in, and without this I can't change my email address to my current one, nor can I change the credit card details to an active one, or anything else.
I refuse to let MS just take away all my games that I've purchased though, so I need this account back.
Can anyone help? I've not posted what my account is here because I don't know if that's sensible - if an admin can help then naturally I can tell him by PM.