I created this account a few years ago, from a PC, after my console crashed, to get it repaired.
I never actually connected the console to the network.
Now I want to connect to XBOX live to download some additionnal content for a game.
But when I try to connect from the console, the only option I have is to "Join XBOX live". When I enter the information for this account, it says that the identifiant is already linked to another gamertag. So it can't create a "new" gamertag because this one already exists.
But this account is linked to my console (it has the serial number and all).
So my question is, is there a way to match this online account with the info on my console?
I could use "recover gamertag", but if I understand I would lose all achievements and history. I will if I have to, after all the gamerscore is mostly for pride, but is there any other way?
Thank you for your help.