Lag when playing online

Hello all,

I am new to this so please be gentle!

I am experiencing lots of lag when playing Fifa 12 online, I always play against a friend and it seems to be ok at his end but keeps jumping at mine, sometimes even losing connection altogether. BT are testing my line to check for drops in signal but in the meantime I thought I would ask for help.

I have a BT Homehub 3 with the following test results:

  • Download speed: 4.1
  • Upload speed: 0.76
  • Ping: 36ms
  • Jitter: 6ms

I have also cleared the cache on the Xbox itself, so will check this evening to see if that has made a difference.

Any ideas of how this can be improved would be much appreciated.

Also, if this is quite normal and the lag is just due to the traffic on Xbox Live then fair enough.

Thanks,

Richard :)

 

Question Info


Last updated July 4, 2018 Views 4 Applies to:

Try Here support.xbox.com/.../performance hope this helps.

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Thanks for your reply. I have looked through this and will try a few of the options.

I get 3 bars out of the 4 in terms of signal, which i presumed was quite good. Although, it still makes me wonder why i get so much lag.

I'll give things a go tonight, if i dont get any joy then I'll try the wired option and see. Shame though, as i can't see the point in using the wireless adapter if i end up having to use the wire anyway :)

Cheers,

Richard

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Hey Richard! Are you still having this issue? Let us know, we'd be happy to help you troubleshoot further! :)

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Hi Miss Portia,

Not sure, haven't had time to check yet. I will be tonight, so I'll report back.

I have a call booked with BT this afternoon, so let's see what they have to say :)

Thank you

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Alright, sounds good - keep us in the loop! :)

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Hi,

Well, hopefully BT have sorted my line, now getting around 4.5 which with my line and location is as good as i'll get for now.

However, played online against a friend tonight....nightmare. Lag was that bad it was unplayable, ended up turning it off.

I have tried some of the suggestions to eradicate this, to no avail

Any tips Miss Portia?

Thanks,

Richard :)

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