kinect unplugged error


So I've had my Xbox One and Kinect for at least 2-3 months now and have never had an issue till today. I switched from TV to the general dashboard and noticed the Kinect unplugged message...

I have tried all the suggested steps but no luck. Before I decide to send it in for replacement, I was wondering if other people have had this issue and if it has sorted itself out with time or something...Is it possible that the recent system update would cause a software problem like this?

Thanks for any advice


Question Info

Last updated July 4, 2018 Views 2 Applies to:

Hey there.

This happened to me as well and after running through all of the available trouble shooting, a repair/replacement was necessary.  

Called Support, set up and Advanced Exchange and had a new Kinect sensor a day and a half later, has been working fine ever since.

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.