kinect unplugged error

Hi

So I've had my Xbox One and Kinect for at least 2-3 months now and have never had an issue till today. I switched from TV to the general dashboard and noticed the Kinect unplugged message...

I have tried all the suggested steps but no luck. Before I decide to send it in for replacement, I was wondering if other people have had this issue and if it has sorted itself out with time or something...Is it possible that the recent system update would cause a software problem like this?

Thanks for any advice

 

Question Info


Last updated July 4, 2018 Views 2 Applies to:
Answer

Hey there.

This happened to me as well and after running through all of the available trouble shooting, a repair/replacement was necessary.  

Called Support, set up and Advanced Exchange and had a new Kinect sensor a day and a half later, has been working fine ever since.

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