kicked off xbox live constantly

if im playing online multiplayer such as call of duty, i can play for days without ever getting kicked off. However if i try to listen to last.fm, or talk to my friends when im on the dashboard, or even in singleplayer, i am usually kicked off xbox live within five minutes. Iv tried restarting xbox, restoring network settings to factory defaults, redownloading profile, and restarting internet router. I run off a wired connection, and it happens even if my xbox is the only thing connected to the internet. It usually wil not let me sign back in unless i test xbox live connection.

 

Question Info


Last updated July 4, 2018 Views 0 Applies to:

It could be that your Internet Provider uses some kind of traffic shaping or may have accidently put restrictions on some of those services.  I would recommend contacting your ISP to ensure there are no restrictions or reasons as to why those particular services are being affected.  I would also recommend logging into the router and setting up port forwarding on the ports mentioned here: support.xbox.com/.../network-ports-used-xbox-live

My name is Steve, no?

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

but why would it kick me off sitting on the dashboard?

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

Your wire could of come loose even without you noticing.

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

Hello

Your Ethernet cable might be the problem try to replace it if u have one in your house

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

tried a new cable, no change

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

Some routers require you to open ports for for Xbox Live support.xbox.com/.../network-ports-used-xbox-live

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.