Keeps disconnecting

ive had xbox for like 3 years and never had internet problems.. however my problem with connecting to xbl right now is that it keeps dissconnecting from live every 5-10 minutes. I have connected my internet provider 2 or 3 times already and they are just no help so can anyone pls help.

ps: i can reconnect right after it disconnects me and i all other internet using devises work perfectly so my internet isnt broken and this just started randomly happening around a month ago

 

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Last updated July 4, 2018 Views 3 Applies to:

You are not alone. Had this problem months ago and now it is back.

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I'd start by clearing the system cache (it's just updates plus other temporary files, nothing that's at all important to anyone) by:

1) Tap the silver Xbox Guide button on the controller, go right 2 clicks to Settings, pick System Settings.

2) Select Storage (or Memory).

3) Move over any hard drive or memory unit (not the Cloud) & press (Y) on your controller & pick Clear System Cache.

4) When asked to confirm storage device maintenance, choose Yes.

Some NAT problems are subtle and don't appear in the Test Xbox Live Connection test. Most likely there's a port blocked... ports can be blocked in your router, modem, or at your ISP. Since the Xbox 360 uses different ports than PCs & Macs use, you can't see the effect of a port blockage except on the Xbox.

 

A sequential power cycle is the first step in clearing a port blockage:

1) turn off the Xbox then

2) unplug the power from the router (Some folks have a combination modem-router AKA 'gateway'. If so, skip step 3).

3) unplug the power from the modem.

4) Wait at least 30 secs then replug the modem (or gateway) power.

5) Wait 'til the light on the front of the modem (or gateway) which says ONLINE, READY, CABLE or DSL is on solid (not flashing), then plug in the router. If you have a gateway instead of a modem and router, then when that light says it's ready, skip step 6.

6) Wait until the WiFi light on the router is on; you may not use WiFi, but it's still a good indicator your router is finished booting up.

7) Turn on the Xbox.  For more background on Ports, see whatismyipaddress.com/port

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Hey there BosiinGeR! I'm glad you came to the forums. To help you out with this would you mind providing us the information requested in our Start Here sticky post. It's the bold items listed at the bottom! This information will allow us to get a better idea of your current network set up. :)

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Greetings, BosiinGeR! Are you still encountering this issue? If so, definitely take a look at the sticky Miss Kleo posted and reply back with your answers to the questions in bold. Thanks very much!

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i just plug it into a wired network and it does fine but that makes an ugly mess of cords that is annnoying and u trip over it a lot

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