Keeps disconecting

When I am on my new xbox The game I play mostly is unplugging and restarting my router and xbox. It disconnects at random some days it will stay connected other days it will only connect for a few seconds. When testing the conection it is ok up till Xbox Live that is the part that fails to connect. Should I return the Xbox ?

Thanks for your help

 

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Last updated July 4, 2018 Views 3 Applies to:

No problem. As always, if you have any issues, let us know. :)

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Thanks guys for all your help

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I have now sorted this. I had a pair of wireless headphones that was messing up my wi-fi.

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Hey Bee,

Check this page here for any solutions on fixing your connection:

support.xbox.com/.../connection-issues

Hope it helps! :)

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Try connecting your xbox via Ethernet, that is the best way to keep a connected if you are having trouble with the wifi, if it keeps happening you should contact either Mincrosoft or your internet provider.

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mine tok

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