keep losing connection Xbox Live

Hi there,

im an xbox live member for years now. I use a modem (Experia box) from KPN (in the netherlands) and using it servel years now. I never had any problems whit the connection before. But a few weeks ago (i think it started in august), i started to get problems whit my connection. The live connection sighned out by itself. It first happened when playing Halo; Reach. And now whit playing Battelfield 3 i have many network problems. wen i sign into xbox live, i am connected. Wen i start up the game and try to play online, it says it has problems whit connecting whit the EA servers. After that, xbox live signs out. This happens whitin 2 min automatticly. Some times it dous not sighn out so quick and i can play online maches, but it frequently happen that wile playing, the game connection is lost. Somtimes (but thats rare) im even abel to play online for hours, whitout losing a connection.

Becouse nothing changed whit my connection, i tryd some things to get better connection. I tryd to use my xbox slim whit a cabel connection, but it seems that that dont do a thing. followed the NAT instructions from the site, that did not worked out. I checked the wireless connection, by laptop. Xbox live signed out, but laptop and connection fron the modem, seemed to be stabel (same thing whit the connection by cabel). If i dont start up a game, my xbox live connection most of the times stays connected. If i only start the gam and dont click on machmaking, is somtimes sign out outomatticly after a few minuts. Wen is start a game in capain, the online connection stays stabel.

I have no idea what is wrong, espaccially becouse i had always had a good connection before and i did not change anything.

I whould like to see a sollotion for it. Dous anyone has an idea?




Question Info

Last updated July 4, 2018 Views 6 Applies to:

Thanks for the detailed description of your issue! We do need a bit more info though, specifically how your modem and router are set up, and their brand/model. Can you review the START HERE sticky and let us know the info it requests? Thanks :)

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