Keep getting randomly disconnected from Xbox Live

It seems now that every hour or so I'm randomly disconnected from Xbox Live. I'll run a test and in the end I'll restart my modem, but the problem persists, I've been having this problem since yesterday and it's shown no sign of letting up. Not only that, but now I'm afraid that if I play the campaign on Crysis 2 any further I'll get disconnected and have my achievements not register or something like that, or I'll have to restart the level or my checkpoint. I would love a solution for this problem that I can understand other than restarting my internet and waiting thirty seconds. Thank you, DanDaRuff

 

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Last updated July 4, 2018 Views 10 Applies to:

Disconnect issues are tough because there are so many possibilities.  you really need to do some testing to narrow down the problem.

1. If you use wireless, try connecting on a wired basis temporarily, just for testing purposes.   See if you still experience the problem.  If it goes away, you know your wireless connection is the issue

2. If you use a router, try a direct wired connection to your modem.  If the problem dissappears you know you need to look at your router.   

3. If you experience the problem, even direct connected to the modem, and you have DSL, make sure you do not have a "filter" on the modem line. 

4. If you have cable, make sure your data line does not go through to many "splitters". Each splitter weakens your signal and to many can cause issues.

5.If there is no filter or you have cable, then you need to talk with  your ISP.  Have them come out and check your installation and possibly give you a new modem.

6. Some people have reported that doing the harddrive maintenance on their xbox has solved some disconnect issues.  Can't explain why this would help unless some kind of corruption in the profile causes some timeouts.  But some people claim this has fixed their particular problem.
 

But there are so many possible issues,without doing some testing ,  you can't really know what steps to take.

Try the "connection Troubleshooter"  at    http://support.xbox.com/support/en/us/nxe/xboxlive/troubleshooting/NetworkHelp.aspx

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How can I switch to a wired connection? Is there any special cable needed? Does my Xbox have to be in the same room as my modem? Edit: Also, my gamerscore shows as 4080 on the top right corner of my screen near my gamer pic, but in my gamer card on the forums it shows as still being only 4055, and my gamerpic is still my older one. Could this be because of my slower connection and how can I get it to display properly? (The achievements I earned were multiplayer so I know I was online at the time)

Remember always log in to your windows live ID regularly and never wait 90 days between signing in.

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You need to have an Ethernet cable long enough to reach from your Xbox to your router/modem.  Or you need to move your Xbox close enough for a Ethernet cable to reach the router.  

then you just plug the cable into the back of the Xbox and the other end into the back of your router.  If your router has only one Ethernet connection of the back of it, then you other devices will not work while you are testing your Xbox.

But all this can be done on a temporary basis, as a test, just to see if using a wired connection makes a difference.

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Okay, thank you very much.

Remember always log in to your windows live ID regularly and never wait 90 days between signing in.

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