KEEP GETTING RANDOMLY DISCONNECTED FROM XBL

For many weeks now my xbox live has been getting randomly disconnected, have been using it wirelessly for a few years now and its been running fine but  now it keeps disconnecting me when ever i go online. im a patient person so ive waited it out for it to get better but it hasnt and is really starting to annoy me.

I have tried everything: restarting my router, resetting router back to default, moving xbox and router closer together, reconnecting my wireless adapter etc but still nothing! it seems to be fine when i just leave the xbox on but if i play a game then it goes so i can only play onlien for like 5 minutes. Anyway ive posted on here incase anyone can help me would be much appreciated.

Here are some info if it helps:

My wireless adapter is white with one antenna

Im using wireless connection

Im with BT Broadband and using Bt home hub

Nat Type is Open

 

Question Info


Last updated July 4, 2018 Views 2 Applies to:

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Are you able to try a wired connection just to test if it's a wireless or network issue?

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i can try a wired connection just to try it but cannot permantly keep it so i am not sure what to do :/

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We just want you to try it out to help us rule out what isn't causing your issue. Just connected it to make sure it works, and then we can go from there. Thanks!

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okay i have tried wired connection and it works fine but the problem i have now is i cant keep the wired connection because of leads trailing around house, so i have borrowed an wireless adapter with 2 antenna whichi gives me full signal but still disconnects from xbl now my question is, is there anyway to fix the wireless error? also thankyou for your support so far :)

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Anytime! So, we know the issue is in the wireless signal. Do you happen to have any peripherals connected to the Xbox or nearby that operate on the same 2.4Ghz band? Such as a wireless gaming headset, etc.

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This same thing just started happening to me yesterday.  I just got off the phone with xbox after going over their checklist and restoring defaults, and it worked for 10 minutes and is blinking again.  are there any permanent fixes?  this just started yesterday.

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nope the only other thing connecting wirlessly in the house is my laptop but then even that didnt use to affect the wireless but for past month i have it tunred off incase it affects the signal atm, and i know that it cant be losing connection to the router as it always has full signal, also not sure if this helps but it seems to do it more frequently when i play EA games. My xbox is 2 years old so could it be anything to do with it wearing out so mayb worth while buying the new xbox with built in wireless?

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@Vern Ruccini - in order to best assist you and the OP here, can you please post a new thread after reviewing the info in the START HERE sticky? http://forums.xbox.com/xbox_forums/xbox_support/f/9/t/9.aspx

OP -  Your Xbox should be fine still. :) What wireless signal are you using from your router? Wireless N or G? Also, what security are you using on the wireless network? 

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it says on the router that its wireless G and security WPA2.

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Can you try using a new passkey for your wireless security?

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