keep getting need xbox gold. and already have it

just got  36 and do not know  how to turn on members ship xbox gold brought the 12 months when we brought game ifrom best buy it s ays to upgrade  to gold when i try it wont let me log on 

 

Question Info


Last updated July 5, 2018 Views 4 Applies to:

Hi there,

if you have bought a gold subscription via xbox.com it will take some time untill the new status will reach the console.

To speed this up you can try the following things

1.  Clear the consoles cache: support.xbox.com/.../clear-system-cache

2. Redownload the gamer profile: support.xbox.com/.../profile-move-delete

3. Wait a few hours :-)

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Let us know the results

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