Keep getting disconnected

What Country/State/Province do you live in? Philippines Modem brand & model number: Huawei EchoLife HG521 Router brand & model number: Netgear WNDR3700 If Wireless, are you using a white or black external adapter, or an internal (Xbox 360S) adapter? Things you have tried: Is UPnP Enabled? Yes Do you have a NAT error? NO If so, what is your NAT type? OPEN Any Error Codes you encounter: NONE Who is your ISP(Internet Service Provider)? GLOBE TELECOMS After you run "Test Xbox LIVE connection" press “Y” for "More Info”. In the pop-up that appears, what are the following values, if shown? (If a value below does not appear for you, just leave it blank.) W:000 - 00B X: 000 - F001 Y: 20A8 - 4840 Z: 0000 - 0000 ID: FFFF - FFFF L: 0015 - 10F1 Q: 0015 - 10F1 T: Wired D: 192.168.1.1/0.0.0.0 S: C:
 

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Last updated July 4, 2018 Views 6 Applies to:

Hi there Kabobagyo,

I suggest you unplug your modem for 30 seconds  then plug it back in I hope this helps and if this dosent work please post again saying it dident work

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Hey there!

LouisVuitton has good advice, restarting the modem/router can be a good first step!  If there's no love there, can you please try this guide: Randomly Disconnected From Xbox LIVE.  Fingers crossed, it should fix what ails ya!

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