I have an older Xbox 360 that I recently aquired a network adapter and an HDD external hard drive for gaming. For the first few months everything worked fine until I was playing Halo Reach online. I was getting messages saying that my NAT settings were set to moderate so I went online and followed the steps to change the settings to open, after that things started going bad. I can sign on fine and play games online and watch movies on Netflix but after ten to twenty minutes I get disconnected and have to sign back in. It happens in the middle of games and movies but it is never the same amount of time, some times I won't get disconnected for an hour or more and other times I'll get kicked after just starting a game. I can sign right back on with no problem but it makes me not even try to play online anymore and it's causing problems with Netflix too. It's really frustrating me and I have seen similar posts about it here which makes me think that it is a pretty common problem. I am very close to just taking my Xbox and all the accessories and games to Gamestop and trading everything for a PS3. I don't even care if their network was hacked and I won't be able to play certain games like Halo and Left 4 Dead anymore. I have spent so much time going back and forth with the router site and trying the connection on the Xbox and my frustration level can only take so much.
What Country/State/Province do you live in? United States, Michigan
Modem brand & model number: **** TM502G
Router brand & model number: Wireless-G Broadband Router WRTU54G-TM it also came from T-Mobile if that makes a difference
Network Connection Type: Wireless/Wired Wired
If Wireless, what type of encryption are you using? WPA2 Personal
Things you have tried: Restoring default system settings and resetting internet connection, resetting the router, turning port forwarding on and off.
Is UPnP Enabled? Yes/no/Unknown Yes
Is NAT Type Open? Yes
Any Error Codes you encounter: W: 0000 - 0021 X: 0000 - F001 Y: 20A8 - 4860 Z: 8015 - 1918 ID: 0007 - 0002
What type of internet do you have? Cable/DSL/T1/3G? Cable
Who is your ISP(Internet Service Provider)? WOW
When you run "Test Xbox LIVE connection" what is the exact message shown on screen? Your NAT type is Moderate. People on networks with this NAT type may not be able to join certain games or hear other people while playing online. For the best online experience, you need an open NAT configuration.