Keep Getting Charges

I continually am getting charged at the end of each month but I have had auto renewal set to off for the past three months now but apparently that does not mean anything to Xbox. I do not want to cancel my subscription but I have no way of contacting them because I am currently in Europe and do not have a phone here. Can anyone tell me how to rectify this problem without having to spend ten to fifteen dollars on a phone call to Xbox? Help would be much appreciated! And let's just get this out of the way now, please do not tell me to just turn off auto renewal as that has clearly not worked in the past. 

 

Question Info


Last updated July 4, 2018 Views 0 Applies to:

Hey skittles2010! If you aren't able to use a phone easily, you can always try our chat support on our contact us page! They'll be able to help you out and won't require a call. :)

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Have you checked all the info, payment acct + other is current, at http://commerce.microsoft.com ?

 

If so, suggest you contact a Billing Agent. You can choose Option 1 after finding your country's support line: See http://tinyurl.com/XBLnumbers ...

 

but a faster way to speak to a Billing Agent is to go to http://xbox.com - sign in there if you can - then go to http://support.xbox.com/contact-us?xr=footnav#0:2:5

 

Click on Request A Call and type in a few lines explaining your issue and you will get called back quicker than if you waited in queue on hold.

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