keep getting 5 minutes of live before being thrown out

have been with xbox live for 4 years or so and since getting sky player and the recent dashboard upgrade have been experiencing serious issues with live which essentially kicks me out after about five minutes.

this was first experienced using sky player which i put down to connections on the system and then it has carried on through games and now via 4od when i wanted to watch a programme.

any advice would be gratefully received as i am currently paying money for a service which does not work.

 

Question Info


Last updated July 4, 2018 Views 0 Applies to:

Hey baa, sorry to hear about the connection issues! The first thing we'll want to do here is reset your modem and router. You can reset your modem and router by unplugging power to both for about 15 seconds. When restoring power, plug the modem in first, and then wait for all of the lights on the modem to come up. When those are all active, plug in the router. Once those lights are flashing normally, go ahead and run a LIVE connection test on the console. Please let me know if this resolves the issue. If it doesn't, can you please post the full results of the LIVE connection test, including anything listed under 'more info?'

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