keep disconnecting from xbox live

recently i bought a new xbox. i was eager to get online and start enjoying live. however about 5-15 minutes into every group i get disconnected. At first i thought it was my router, so I went and bought a new router (D'link N150), didnt fix anything. ive tried wired, wireless, resetting my router, opening the ports, DMZing the xbox, changing the channel. I even returned the xbox in exchange for a new one thinking that was the issue, no avail. I went to speedtest.net and tested my connection, ping is 41, download speed 5.09 mbs, upload speed .59 mbs. 

Do you think the problem could be with the speed? If so, would I need to upgrade my DL or UL?

What Country/State/Province do you live in: Quebec, Canada

Modem brand & model number: ADSL2+ 6211-13-200-0DL 

Router brand & model number: D'link DiR 601B1

If Wireless, are you using a white or black external adapter, or an internal (Xbox 360S) adapter: internal adapter

Is UPnP Enabled? enabled

Do you have a NAT error? If so, what is your NAT? NAT is open

Any Error Codes you encounter: 

Who is your ISP(Internet Service Provider)? distributel

W: 0000-0021

X: 0000-F001 

Y: 20A8-4840

Z: 0000-0000

ID: FFFF-FFFF

L: 801C- 274C

Q: 801C-274C

T: Wireless

D: 192.168.2.1, 0.0.0.0

S: WPA2

C: 2

 

Question Info


Last updated July 4, 2018 Views 7 Applies to:

sorry mistake in model number. 6211-I3-200-0DL

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Random disconnects can be caused by internet connection faults OR by a corrupted profile, and the latter is far simpler to resolve. I'd start by clearing the system cache (it's just temporary files plus game updates, automatically reloaded) by:

1) Tap the silver Xbox Guide button on the controller, go 2 clicks right to Settings, pick System Settings.

2) Select Storage (or Memory if Storage).

3) Move over any hard drive or memory unit (not the Cloud) & press (Y) on your controller & pick Clear System Cache.

4) When asked to confirm storage device maintenance, choose Yes.

Delete profile from your console

1) go to www.xbox.com/accounts & click on Sign in at upper right - if you can't sign in then ** STOP: DON'T ** delete your profile. Please call Xbox Support

http://tinyurl.com/XBLnumbers Option 2 for help with your account. If you can sign in, delete & redownload your profile on your Xbox this way:

2) Go to Settings - pick System - choose Storage - pick All Devices - choose Gamer Profiles

3) pick the gamertag choose Delete, and pick Delete Profile Only.

This deletes the profile but leaves saved games and achievements. Now, re-download your profile.

Re-download

1) Tap the silver Xbox Guide button

2) Select Download Profile (and if you don't see it, press the blue X button to make sure you're not signed in) and proceed with Profile Download.

3) Enter the Microsoft Account addresse for your Xbox LIVE gamertag when asked.

4) Enter the password for the Microsoft Account.

4A) If your account is an Xbox LIVE child account, the parent’s Windows Live ID & password is required as well to download your profile.

5) Pick the storage device for your profile (choose Hard Drive if you have one, or Memory Unit if you don't have a Hard Drive).

6) When the download completes you will be asked if you want the console to remember your password. If it's your home console, I'd say yes, otherwise I'd think carefully about leaving my profile unprotected on somebody else's Xbox!

7) Sign in, and retry.

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It that doesn't work, well, some NAT problems are subtle and don't appear in the Test Xbox Live Connection test. Most likely there's a port blocked or misdirected away from your Xbox, in your router, modem, or at your ISP.  Since the Xbox 360 uses different ports than PCs & Macs ordinarily use, you can't see the effect of a port blockage except on the Xbox, for the NAT problem is really the blockage or misdirection of ports.


A sequential power cycle is the first step in clearing connection problems, and the order and timing of the steps is important to success:

1) turn off the Xbox then
2) unplug power from the D-Link

3) unplug power from the modem.
4) Wait at least 5 minutes then replug the modem power.
5) Wait 'til the light on the front of the modem which says BROADBAND, ONLINE, READY, CABLE or DSL is on solid (not flashing), then plug in the D-Link.

6) Wait until the WiFi light on the D-Link is on; you may not use WiFi, but it's still a good indicator the D-Link is finished booting up.
7) Turn on the Xbox, and retest. 

 

For more background on Ports, see http://whatismyipaddress.com/port

 
 

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And your ADSL+2 modem is made by Zhone www.zhone.com/.../6211

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