Keep Disconnecting from XBL every 2-5 minutes

I'm having an issue with XBL. Basically, I keep getting disconnected from XBL every 2-5 minutes. This is just new since we changed routers. Can anyone help me figure this out? It's really frustrating.

Router brand & model number:  Zyxel - ZyWALL USG 50
If Wireless, are you using a white or black external adapter, or an internal (Xbox 360S) adapter? Wired
Things you have tried: 
Is UPnP Enabled? Unknown
Do you have a NAT error? If so, what is your NAT? No, my NAT type is open
Any Error Codes you encounter: None so far
Who is your ISP(Internet Service Provider)? Time Warner
After you run "Test Xbox LIVE connection" press “Y” for "More Info”. In the pop-up that appears, what are the following values, if shown? (If a value below does not appear for you, just leave it blank.)
W: 0000-000B
X:  0000-000D
Y:  20A8-4800
Z:  0000-0000
ID: FFFF-FFFF
L:  0015-10F0
Q: 8007-0435
T:  WIRED

So far, whenever I test my connection via "Test my Connection" in xbox's network settings, I do not get any troubles/errors on connecting to XBL. I also do not get any NAT warnings.

It's just that I get disconnected from XBL every 2-5 minutes.

What seems to be the problem?

 

Question Info


Last updated July 4, 2018 Views 5 Applies to:

Hi there Jovy83. This page should be of help to you: support.xbox.com/.../performance.

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I already tried those.

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Hey Jovy83- I don't think you will get any help from Microsoft Xbox. You might want to look into the firewall settings of your router, Zyxels tend to have a firewall that interferes with xbox live data.

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