I purchased a console (new) just 14 months ago as a birthday present for my son.
All was fine up until a couple of weeks ago (Just out of warranty) the console scratched a disk (COD) around the outside.
I bought the game new from a local store and except for the occasional game on Portal-2 the COD disk has been about the only game played for the past 3 months.
The scratched disk started playing up, sometimes the game would freeze after the loading screen, sometimes the game would load and he could play but the in-game graphics were messed up (it was weird, lots of things looked like mirrors).
Anyway, about a week ago the game wouldn't get past the loading screen at all so he stopped playing xbox altogether.
I finally took the disk back to where I purchased it and they polished it for just a couple of dollars while I waited (great service from 'Gametraders' in Chadstone BTW)
Anyway, we came back and loaded up the disk and I was very happy to see we could get past the loading screen for the first time in a week but when the console logged into xbox live I gave a message that the console had been banned!
And no I did not buy a microphone for this xbox, there has been no bad behavior.
I can't believe this debacle, I was angry enough that the xbox would scratch a near new disk when it was just 14 months old but to then have the console banned is outrageous.
Should I return the console to the store and demand something be done under warranty, or should I contact microsoft about this? (Where to start)
After paying for a console, then disks, then a microsoft live account one thing is for sure, after this I will certainly not be buying another microsoft console in the future.