Just bought Xbox live on the PC but on xbox wont allow me to go on.

I've just bought XBOX GOLD on the PC and when i want to play online on xbox it keeps coming up :Join Xbox live: :S i have turned the xbox off and also signed in and out... what am i doing wrong or do i need to activate it or something on my Xbox?? Confused never had this problem before.

 

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Last updated July 5, 2018 Views 0 Applies to:

There's a delay when you purchased gold on the website vs. on the console. You can speed up the process by either testing your connection or recovering your account.

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As a precaution, if you submitted payment with a credit card there will be a forced automatic renewal option. Although some sources say you can remove this online - that feature is broken and the only current way to remove this is by calling their support at: Toll free: (800) 4MY-XBOX or (800) 469-9269

If you opt not to cancel the auto-renew, by the time you see the charge on your bank account it may be too late to request a refund. (For myself it wasn't charged until 30 days after the 'billing date')

If you do opt to call them to cancel the auto-renew be sure to have the information listed from this page handy: support.xbox.com/.../call-us.aspx

Hope everything works out!

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