just bought a new xbox but cant create xbox live profile

iv made a profile on my new xbox but wen i try to connect to live it says email and password is sheard with another tag!

so how do i get onto live with my same email address?


Question Info

Last updated July 4, 2018 Views 2 Applies to:

You can't use the same email address on more than 1 account. If you're trying to use an account you made before you got the new xbox, you would need to recover the gamertag in order to use it on that xbox - support.xbox.com/.../gamer-profile.aspx

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