Ever made a mistake? The last thing I downloaded was a subscription for x-box live. If I have downloaded anything past that ....it wasn't me or my account. Continue your investigstion and explain what i downloaded. I feel this is a error on your part. You are looseing a subsciber for life, I will make the move to PS3 if this can not be corrected. All the answers are form letters so I dont even think anyone is reading or investigating anything.
Prove me wrong.
E-mail me at *** Email address is removed for privacy ***
At this point I would never recomend xbox live do to they can shut you off without reason.
I just purchased a new xbox live 12 month and I am yet to get an acceptable explanation as to why.