its not allowing me to purchase a membership

I had xbox Gold but, but my membership went. It said to renew but i didn't and now i'm trying to. I had xbox Silver and i accidently picked xbox Free and i'm trying to purchase xbox Gold but it keeps saying, " Can't retrieve information from XBOX LIVE. Please try again later. Status code: 80190864. I don't know why it's not letting me purchase my membership back or remove my payment information. Right now it says my xbox LIVE status is Xbox LIVE Free. PLEASE HELP.


Question Info

Last updated July 5, 2018 Views 0 Applies to:

That code means you have some sort of billing violation on your account. Go to and make sure all of your information is correct and up to date and that you don't owe anything. If you can't fix it there, you'll need to call support and talk to billing and they will help you sort it out.

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.