Its hard to manage my Account when MICROSOFT ALLOWS CREDIT CARD FRAUD ON THEIR SERVERS!

I use Microsoft's Xbox live service, and have been using this service for well over seven years. I am currently twenty years old and work a minimum wage job. Being a loyal customer to Microsoft, I have spent well over 7,000 USD in the past seven years to Microsoft and their partner companies. July 30th my Xbox live account was "hijacked" by an unauthorized user. This user committed credit card fraud upon my banking account linked to my Xbox Live account. This user authorized a payment of 75 USD to my xbox account that I no longer have control of. Immediately receiving a notification of this transaction that I did NOT authorize, nor commit, I contacted Microsoft immediately to solve the problem. In short, a microsoft representative told me that my account was locked from billing (meaning it cannot authorize purchases) and locked from xbox live (meaning it could not sign into Microsoft's servers for use). I accepted these terms and was told I would receive a full refund of the amount stated and a full free month of xbox live gold subscription would be given to me for damages. I was told that this process would take "7 days at the most" and the problem would be solved. I have contacted Microsoft Xbox customer support almost daily and weekly since then and I receive the statement that it would take longer, and longer, and then longer each time when I placed the call and when the original date of satisfaction was given. The last date I was given as a recovery date was August 23rd, 2011. On this date I had not received email confirmation, nor a phone call from microsoft. I decided to call them for the Nth time. I went through the process of explaining my situation to the Nth representative for a Nth time. After asking how the status of my case was, I was told "Our technical team is currently still investigating this case." How can a multi-billion dollar company with the name of Microsoft take this long to finish an "investigation"? This is unacceptable for a company of this status to be keeping my hard earned money while they "investigate" for an unreasonable amount of time. I do not believe Microsoft treats Credit Card FRAUD over their OWN servers with utmost discipline. I have personally researched these types of cases over the internet and I am APPALLED that cases like this are not being handled like a company should handle them! I have read that an average of 4,000 users (out of the many million) have their accounts hacked and charged fraudulently for the highest amount , being 75 USD, on a WEEKLY BASIS! These numbers are staggering because that is 300,000 USD weekly, including the entire time that a case takes to "investigate". That is well over 1 million USD that microsoft "holds on to" during the time being of all of these "investigations"! I use quotations on investigations because I KNOW that microsoft can simply, and easily, change the credentials on their very own server from the fraudulent and unauthorized user, to the appropriate buyer and subscriber. They state that these "investigations" are to "identify the fraudulent user and to punish them deservedly." "Punish them deservedly"? If they were exacting punishment, I would be receiving a summons to court along with Microsoft to "punish" the fraudulent user with the use of the law, not "Investigating" the case while they hold my money for this long and the unauthorized user is still accessing my gaming account! That's right! With microsoft's own Xbox.com I can simply enter the gamertag that was accessed ILLEGALLY and see that my gamerscore (This is a system used on xbox live to track gaming accomplishments and achievements and does so in a numerical value) has risen since my account was take. Not only do I call microsoft daily, but I also check my gamerscore daily and can clearly see that it has gone up since the illegal access. Every time I ask a representative if my account was locked (from using the xbox live service and therefore unable to increase my gamerscore) they reply "Oh, I am sorry it seems it was not locked previously. I will do that for you now." Obviously they are not "locking" the account. I have seen my gamerscore rise 180-200 points than when it was originally in my control. Non-gamers would think this is a good thing. It is NOT! Being on my account illegally, this user is playing with my identity (has deleted all of my friends from my friends list), and is playing the games that *I* payed for, not the fraudulent user! This situation is obviously not being handled the way it should be and needs to be settled immediately. I also asked for them to send me the times and recordings of all of my calls to their representatives for the possibility of a lawsuit against Microsoft, and they replied "No". I am NOT recieving the service I am PAYING for. I am NOT being refunded the FRAUDULENT money charge. I AM having my IDENTITY played with, literally. (Identity theft). I am not being treated like a customer should be for having spent so much time(7 years), effort, and money (well over 7,000 USD)that has been dedicated to a company. Microsoft is NOT treating the situation like it should be with all seriousness. I have constantly been given the runaround on this situation. Microsoft continues to hold my money on the basis that they are "investigating". A multibillion dollar company keeping a 20 year old's minimum-wage when he has bills to pay is outrageous. 75 USD to me is alot and is what I work hard for. 75 USD to Microsoft is a drop in the ocean, but when you add all of the other cases similar to mine up to well over 1 million USD, something is obviously not right.

 

Question Info


Last updated July 5, 2018 Views 0 Applies to:

1-Unauthorized Access Investigations can take up to 30 days to complete. Considering there are 30+ million Live subscribers it will take time if even a small fraction of them are compromised and call needing an UAI. Be patient.

 

2-If you are that concerned over the money why not just dispute the charge with your credit card company? Surely they could get a quicker result than MS.

 

3-You only need one post about this. Any more than that and it would be considered spam. That wouldn't help your situation.

 

4-If they are telling you your account is being locked (along with your credit card) and they are not actually locking it then you may want to contact support again and ask to speak to a supervisor and have them lock both for you. Somewhere along the way someone isn't locking it or they are unlocking it.

 

5-Is the account you are posting with the account that was compromised?

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Unfortunately I still do not have my account... I have been through MANY loopholes on this matter and to no success. I wish there was a way that we could start a subpoena list so that an attorney would be willing to take a class action suit against microsoft for these happenings.....

I have already made the dispute with my bank...

And as far as being patient I believe I have been so, after being told and ASSURED of dates that my account would be returned to me, and they do not follow up with them.

No this is not the account that was compromised. This is a very old account i was given for free by microsoft after a 6 year gold member gamercard's windows lived id MAGICALLY disappeared from the account awhile back.

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