It's been over a month...

I have been waiting for my 12 month code to be refunded to me, I was originally told it would take 2 days TOPS to get that code to me. Now it has been OVER a month and about 4 phone calls later, and a lady told me about a week and a half ago it would be just a couple more days, if that even. I am getting so fed up with this! This is outrageous! It was your guys' mess up to begin with, and I, the consumer, have to pay for it by being out of Gold for over a month.  I have been a paying customer, non stop, for 4 years.     

I really despise Microsoft as a whole right now. I would have to say that this is the most disappointed I have been in anyone's customer service, EVER.    I don't want to talk to you guys ANYMORE. Just give me my freaking code.


Question Info

Last updated July 5, 2018 Views 2 Applies to:

I'm sorry to hear about this. I have sent off an escalation email to the phone support folks who will contact you in the near future. Please ensure that your contact information on your account is up to date so they can contact you properly (phone #, email, etc). Again, terribly sorry, and I hope they can get it straightened out for you soon.

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