It won't let me accept the terms and agreements

Even though I am of age I never realized that my account apparently had a parental account set up to it. Now when I try to accept the terms and agreements from like October I need to also log onto the parent account but it won't accept the password. The parent account still exists and the password is correct since my mom goes on it almost everyday. We tried to do the recovery request but keep get turned down. I don't know what to do anymore and I do not want to make an all new account.

 

Question Info


Last updated July 5, 2018 Views 0 Applies to:

If you are over 18 then you can promote your account to adult by following the steps provided at the link below.

support.xbox.com/.../online-safety

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