It appears you've found a glitch in the system.when i click my account

my account is suspended because of outdated payment option i play on windows live not xbox so i have to use the website and everytime i click my account it just says:

Uh oh... that shouldn't have happened. It appears you've found a glitch in the system.
date: 01/03/2013 21:22:56
code: 368E66C84C8F8AE
s: 4xl2Kkn2s+5VaNNh/krXDg==
id: a17229e9-8fee-4a0c-af1e-4cf6fe82f38d
req: 79ad94d1-99f1-482a-9b6d-436a802c324a

 

Question Info


Last updated July 5, 2018 Views 244 Applies to:

This problem can only be resolved by contacting the billing department with official support.

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Hi there,

Have you tried updating the payment option via http://billing.microsoft.com ? That often works when xbox.com shows a glitch. If you can do it via that link aswell, the you will have to contact Xbox Support, this can be done via support.xbox.com/contact-us

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Meant to say that if you can't do it via the link, contact Xbox Support. (wasn't able to edit the thread via my device)

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i tried the billing.microsoft.com but it didnt give me any options to change or update my payment options and im not able to call just now. what can i do. can anyone from support please help.

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Same thing happened to me and I tried everything gues I'm just gonna call support in the morning

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@Teh Sicness You will have to use the options on the Xbox Support link support.xbox.com/contact-us to contact Xbox Support, there is also a Microsoft Chat option as far as I know. (Don't use the Ambassadors Chat for this problem, since we are users like you and can not fix this payment option thing)

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This also happens to me and it won't let me put in a prepaid card

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I am having the same problem right now.

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I'm having this problem when I try to associate my Windows Live ID with XBOX Live.. getting on my nerves =/

Web Designer

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Hey folks,

As this thread is several months old, if you've already tried the steps that WPAK suggested and are still having an issue, please go ahead and create a new thread detailing your situation along with any error code/message you see and the troubleshooting steps that you've taken so that we can tailor our support to your specific needs. 

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