Issues with controller disconnecting and reconnecting randomly. (Preview member)

All my controllers with fresh batteries (one which is brand new) will disconnect and reconnect on their own while in use.  Started a week after receiving preview update. I do not have a Twitter account to follow up.

 

Question Info


Last updated July 4, 2018 Views 3 Applies to:
Answer

Hey there! To minimize confusion because troubleshooting may be different for preview updates than regular versions, you'll want to post this, and everything else preview related in the preview forums (forums.xbox.com/.../default.aspx). This will also ensure that the proper team sees your post and can help you out. Also, make sure you look at the list of known issues to see if there is a workaround.

If you haven't already, be sure to report any issues via the preview app on your console, so that all relevant data gets reported to Microsoft.

For most issues, a hard reset will help. Hold the Xbox logo on the front of your console for 10 seconds until it fully shuts down. Wait a few seconds, turn it back on, and try again.

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