Issues with controller connecting

Hi Has anyone has issues with the controller showing a solid Xbox logo but not working on the system? I tried plugging it in as well and nothing works even though it's a solid light.
 

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Last updated July 4, 2018 Views 8 Applies to:

Yes I did...hopefully this will work for you.. Left side of the xbox their is a button beside a USB port. It's the sync button, push that and use the sync button on the front of your controller.. Should work.. If not push the controller one first then the box one.

One of the two is what I did

After MUCH back and forth with Msoft customer support swearing that my Day One shipped with a wired controller *facepalm* I finally found out through Google that you can do a "hard reset" by holding the system power buttom for 8-10 seconds and it resets the IR system. Works fine.