Issues when online

Hi

I have been playing online lately and twice when playing online I noticed that my profile information had disappeared. The gamerpic, bio, achievement score and rep all appeared as either empty or 0. I noticed this because while I had been playing I should have picked up some achievements and at one point they stopped, so upon pressing the Guide button that's when I noticed but my friend looked at my profile and it looked fine from his side.

I switched my console off and signed back in, everything was fine but it has happened again. Any suggestions?

 

Thanks

 

 

Question Info


Last updated July 4, 2018 Views 4 Applies to:

Appologies for the double post, but I now noticed that their is a problem with Xbox LIVE with downloading profile data.

support.xbox.com/.../xbox-live-status.aspx

I'd say wait for it to get fixed and see if the issue goes away.

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I'd try doing an Xbox LIVE connection test and make sure it doesn't pop up any errors.  You can find that in system settings > network settings and then clicking on your connection device or WiFi network.  I've had this issue when my NAT type is strict actually.

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