issues trying to change email address

Recently my old laptop has been victim to malware, and not being able to completely cleanse it I've had to create a new email. I was able to change it in billing information, but I am still having to log in with the other, spam and virus ridden email address. Everytime I try to log in, I get a page telling me my account has been blocked due to the high volume of junk being sent from that email- what I'm trying to do is just lose all ties to that old email. PLEASE, I NEED A STAFF MEMEBER TO HELP ME! All I want is to be able to log in and associate this account to my new, spam-free hotmail account.

 

Question Info


Last updated July 5, 2018 Views 8 Applies to:

Omg I think I figured it out- disregard for now

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

go to

my account /billing account info / then change it from there you dont need staff to help as there are lots of people ready to help right here ambassadors and comunity members

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

I tried that one and it wasn't working, I had to do it from my xbox...

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.