Hello, I recently signed up for a year of Xbox Live Gold on this Microsoft Account. What I didn't realize is that would force a gamertag onto the account. Unfortunately, I already had a gamertag with years of game saves on it. I found the steps to moving my old gamertag onto this Microsoft account in hopes that would give me access to Xbox Live Gold services on my preferred gamertag: http://support.xbox.com/en-US/billing-and-subscriptions/account-management/switch-gamertag-to-different-microsoft-account
So I created a new Microsoft account (TempMicrosoft we'll call it).
I attempted to move the unwanted gamertag from my Microsoft account to the TempMicrosoft account. At the final step I received this message: "Sorry, we can't change your Microsoft account right now."
So then of course I read this part: "
- You can move a gamertag to a different Microsoft account only once every 30 days.
- This includes new gamertags downloaded from Xbox LIVE"
But of course, I HAD to download the gamertag to my XBox from XBox Live because there is no way move a gamertag from a Microsoft account via your computer.
So I'm paying for a month of XBox Live Gold on a microsoft account not attached to my Gamertag and I cannot move my gamertag to that account because a gamertag was forced onto my Microsoft account when signing up for XBox Live Gold.
That doesn't seem right, now does it?
$5 isn't a lot to lose, but I've literally spent hours trying to figure out this issue only to find I cannot resolve it for a month. A month WITHOUT the service I've paid for.
This of course, isn't even to mention the fact that I waited over an hour for costumer support online chat the other night only to have the employee end the chat session without having helped me.
Can someone please help me?