Issues Getting Onto Xbox Live

I have been having trouble getting into Xbox Live the past while. The actual issue is that every time I turn on the console, I don't automatically sign in, so I have to press the guide button, then try and go online from there, however when I do that it asks me to review the new terms of service and when I do that it asks me for the parent account password, which I can' remember. However, this shouldn't be an issue since I have turned 18 (a few years ago actually) and shouldn't require it and then I went to my Microsoft account and deleted the parent account, thinking that would solve the issue, it didn't however.

I am wondering what I should do next, since It still won't allow me to go online without asking for the parent account password, which I can't remember and shouldn't require anyway. Help would be appreciated as soon as possible.

Thanks.

 

Question Info


Last updated July 4, 2018 Views 4 Applies to:

You'll need to remember the parent account, use it to sign in, then you can go to Settings -> Account -> Promote Account and promote your account to adult status, once you've done that you won't need the parent account anymore.

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I know the account name, just not the password for it and everytime I try and log into Xbox Live, it requires me to use the password for the parent account, which I can't provide and so I am forced to play offline. Is there any other way to promote my account or to delete the parent account? But thank you for the suggestion.

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Hey have a look at this FAQ for a little guidance on your issue. Please post back and let us know if your issue was resolved support.xbox.com/.../terms-of-use-faq

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I will try it out when I get the chance. Will let you know the results in a few days time.

Thanks.

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dude you mods are sounding like major broken records just admit that you have no idea how to solve this. We have exhausted all of these options time and time again.

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You can try resetting the password by going to the sign in page on the website and selecting "Can't access account" under the password box.  If those options don't work you'll have to contact support and see if they can reset the password.

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the reps gonna say there is nothing they can do to help

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I would like to thank everyone for trying to help, but the solutions offered haven't been working for me. Thing is I realised what the password is and I know it definitely that and it doesn't work on Xbox Live though, it simply says it is incorrect. There must be some other way to promote my account to adult or isn't there?

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Nope, only through the console.  There used  to be other ways, but those were removed and MS hasn't bothered to replace them yet.

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Hey there Tongera!

Since you don't have access to the parent account to promote your account to an adult account, the next step will be to use the Contact Us page to set up a call with an account specialist. They'll be able to work through your options with you. =)

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