Issues connecting to xbox live

So my fiance has had some problems with his 360 lately. Last few days it only connects to the internet when it feels like it. At least that's what it seems like. We've switched out the ethernet cord, reset the modem plenty of times, called comcast for them to refresh the signal, and turned it off and back on again. My 360 connects with no issue but his takes a few tries. Once it took a couple of hours. Any ideas as to what might be causing the problem and any suggestions on how to make it connect easier?

 

 

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Last updated July 4, 2018 Views 2 Applies to:

Hey Harley, sorry to hear about your fiance's connection issues! My first question is if this issue persist when your console is turned off--if it doesn't, then let's try enabling UPnP on the router. If the issues DOES persist when yours is turned off, then let's get some more info. Our START HERE sticky has steps to try, and some bold questions to answer if those steps don't do the trick. Can you take a look at that sticky and then post back here? Thank you! :-)

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