Issues after today's update (11/23/15)

Since my Xbox One updated this morning my Kinect no longer works (it's plugged in and I went through the kinect troubleshooting steps on the forums), and I also noticed my TV and surround sound no longer turns on and off with the console. I double checked the settings everything is still saved in the devices.  Also for the kinect is not showing any picture in the settings.  

 

Question Info


Last updated July 4, 2018 Views 4 Applies to:

Hi there,

if you have tried all trouble shooting steps mentioned on these links:

support.xbox.com/.../kinect-sensor-wont-turn-on

support.xbox.com/.../kinect-sensor-not-recognized-by-console

Then the only option left is to have to Kinect sensor repaired like mentioned on the links. You can set up a repair via http://myservice.xbox.com

The Kinect sensor itself transmits the commands to power the TV and audio systems on and off and because the sensor isn't working they won't be powered on and off.

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