Issue with update or green screen?

Support Link:

You can contact Xbox Support 1-800-4MYXBOX to guide you step by step to make this easier for you.

Offline System Update Diagnostic Tool

The diagnostic tool should only be used to troubleshoot a console that’s having trouble downloading the system update from Xbox Live. Please exhaust all other troubleshooting before attempting this process, as the diagnostic tool file is a very large file and this troubleshooting process will take considerable time to complete. Troubleshooting can be found on Troubleshoot system updates on your Xbox One console

To perform the Offline System Update Diagnostic Tool, you’ll need:

  • A USB flash drive formatted as NTFS with a minimum 2 gigabytes (GB) of space 
    • For instruction on how to format a USB thumb drive to NTFS using a Windows PC, please see the bottom of this article.
  • A PC with an Internet connection and a USB port.

Helpful Hint: Most flash drives come formatted as FAT32, and you will need to format the USB to be NTFS.


  • This process is designed for troubleshooting use only. If you are updating your system for the first time, you will still need to connect to the Xbox Live service.
  • Read these instructions thoroughly before installing the update.

Discussion Info

Last updated July 4, 2018 Views 14 Applies to:

You need to be VERY careful about using this - unless Microsoft support reccomend you do this, as others have found it may ban your console if mis-used

Xbox Support does recommend it we got advised in the Xbox Support call center that this is a solution.

I would not use such tools unless you have a very good idea on how it's used. if the call center informed you of this solution then you should call back and Tier Tech support on the line so they can mark your MAC address as being fixed and not as possible attempt of tampering.

Xbox Live Ambassador 10 " PD DAWG "

PD DAWG - Being an ambassador is about helping people, not dredging up posts from THREE YEARS AGO