I have a reference [Removed] which goes in depth over the course two hours. Here is a summary,
The parent account (Rei Mizuki) which governs my gamertag (WhiteRoxasXIII) was brought into effect with the new terms and conditions. Two issues have occurred, the first is that the e-mail address [Email Removed] - never post personal info on the forums. is a extremely old account which my mother owned that is unaccessible, the second is that I am 20 years old (I am willing to supply evidence of this claim). I have been jumped from department to department with no avail and on the verge of giving up on the usage of my own xbox 360. I tried to explain this to Arcee in the chat, but apparently the system will not allow edits despite the willingness to supply proof of ID etc. At one point, I believe it was a gentlemen called Phil, said that the account [Email Removed] - never post personal info on the forums. had no such link with a xbox live gamertag... Well that was proved. I tried to update the child account to a adult account via the parent gamertag and the option wasn't prompted. Arcee also said that the account was a child one despite it's creation by the age of 8th Octber 1993 (Clearly 20 years old).
I hope that this post doesn't go unheard of because I feel I have been jumped from department to department. I am currently awaiting a password reset for [Email Removed] - never post personal info on the forums. but I see in the future I will be declined this chance. That doesn't mean the issue is resolved, I would like to speak to a representative who is able to upgrade my account to adult account which I will back up with photographic ID.