issue with my modem shutting down ONLY when i connect to XBL

For almost week now, my modem kicks offline.(server drop)ONLY WHEN I'M ON THE XBOX. I did the cashe clean thing,a few times.

My provider states it is an xbox issue(and i have to agree,because it is the only time it does this).

 

Question Info


Last updated July 4, 2018 Views 4 Applies to:

This happens the most when connected to EA servers.

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In order to help you we are going to need some information about your network:

 

What Country do you live in?

What make and model modem do you have?

What make and model router do you have?

Wired or Wireless connection to the console?

If wireless, are you using any encryption? If yes, what type?

Do you have one or more of these enabled? uPnP/DMZ/Port Forward?

What is your NAT type?

Any Error Codes you encounter?

What type of internet do you have? Cable/DSL/T1/3G?

Who is your ISP (Internet Service Provider)?

Do you have the most current version of router firmware? You can check the manufacturer website for this information and compare it to your router information.

Go to speedtest.net and run three tests; one close to you, one far from you and one in between. Then post your results here, including the ping.

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