Issue with Account Status

I currently have Xbox Live Free and received an email tonight (03-16) advising of a special offer for two months of Gold for $2. I clicked on the offer in the email and it said that this offer was not currently available for me.

A quick read of the fine print in the email said that this offer was good for current Xbox Live Free customers.

I then tried to log into My Account here on the website and noticed something strange. The details of my account that appear in the top right corner still have me listed as a Gold Member even though you can clearly see that the system shows that I am currently an Xbox Live Free account.

Who do I talk to? I tried to go through the Support options here but it keeps trying to direct me to internal articles that don't have any helpful information. Also, the other options for contacting Xbox are inactive links.

Please view a screenshot of the issue here.


Question Info

Last updated July 5, 2018 Views 4 Applies to:

Hey Raygun, under that heading of Xbox LIVE in your image it appears that you're listed as a free member. :-) For clarification, you will remain as an Xbox LIVE member after your Gold subscription expires.

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