Issue transferring 360 gamertag to xbox one

Hi peoples, so I recently got xbox one and when I initially set it up it asked me for my email which I entered, the same one as always, then instead of giving me access to my 360 gamertag ive had for years under that email it gave me a whole new gamertag. I thought nothing of it at the time but now that ive started playing gta v on the xbox one and hear that I can use my character from the 360 I would very much like to access my old gamertag. Whenever I try to add new profile and type in my email it just keeps bringing me back to my new profile I cant figure out how to get at my old 360 one even though it should still be under the same email address. Any suggestions would be greatly appreciated


Question Info

Last updated July 5, 2018 Views 0 Applies to:


It sounds like you may have been using a different e-mail address on your Xbox 360 than what you entered on your Xbox One. If you've forgotten the e-mail you've used check out the steps to Find your Microsoft account email address.

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