If you have recently opened an 'unauthorized access' (UA) case with Xbox Support, you may have noticed that your account was 'locked' or 'unlocked'. During the UA case it is standard procedure for the account in question to be 'locked', preventing it from
being used on the Xbox LIVE service. Upon concluding the investigation the fraud investigations team will unlock the account, making it once again ready for use.However, this lock has no impact on enforcement actions and unlocking an account
does not negate any suspensions that have been issued.
If the suspension or other enforcement action was issued for actions that were committed by an attacker during an unauthorized access event the Policy & Enforcement Team will absolutely take the necessary steps to remedy the situation. Please
be aware though that a favorable resolution to an unauthorized access claim and the 'unlocking' of an account does not necessarily mean the enforcement action was invalid or will be lifted.